Frequently Asked Questions

ORDERING: Our preferred method of payment is thru PayPal , because it is an extremely secure payment system.  When you wish to add an item to your shopping cart, you are taken offsite to the secure servers at PayPal, where the transaction takes place.  None of your credit card or other information is seen or retained here at Via Rosa.  PayPal boasts millions of clients and businesses who rely on their reputation for safety and security.  We cannot accept personal or bank checks; only checks via the PayPal eCheck system are accepted.

accepted through PayPal

All orders shipped to addresses in the state of Massachusetts will be subject to a 5% sales tax. If your order is shipped to any other state, no sales tax will be added to your order.

GUARANTEES:   Rosaries and Chaplets are guaranteed against breakage for one year from purchase, and will be repaired for breakage during that time period at no charge. After that time, the customer will pay shipping and repair charges.
Chips or dents on beads will incur applicable repair or bead replacement charges.

WHAT IS INCLUDED: All Rosaries and Chaplets come in an elegant, hinged jewelry/presentation box, and tri-fold brochure describing provenance and prayers.

RETURNS:   If you're not happy, please give us the opportunity to rectify the problem.  If for any reason you are not satisfied with your purchase, we will offer you either a replacement of equal value, or a refund, excluding shipping  and handling charges, if you return the item to us within 10 days. Custom/Special orders or damaged items are not refundable.
Note: Returns (for reasons other than defect) from November 15th until December 31st may be subject to a 20% restocking charge.

SHIPPING:   We use USPS Priority for domestic shipping and USPS Global Priority for international shipping.  Shipping (including insurance) and handling charges are calculated automatically during the checkout process.

CONSTRUCTION:   Our  rosaries and chaplets are hand-made with high quality beads and sterling silver or bronze components,  and strung on a very strong nylon-coated, stainless steel beading wire. This  26-lb. test wire is both soft and flexible yet strong and durable -- much more durable than a rosary made using the traditional hooked method.  This method of construction also allows for some very lovely design innovations that a chain rosary does not.

If you have any additional questions, please contact us.

We are located in Marlborough, Massachusetts.